Mystery Shopping
Experienced evaluators, custom forms and superior reporting. Data you can depend on.
Price Audits
Capture competitor pricing as fast as you need. Get real data to drive your decisions and your brand.
Recorded Phone Shops
Real-time recorded phone shops capture best practices and focus on areas of improvement - the literal voice of the customer.
Our Philosophy...
What You Focus On Expands: "Our outside world is a reflection of our inside. If you want to change your business or your life, start by looking inward."
Welcome to Reflections MS
An innovative quality assurance service designed to provide your restaurants with a new concept in mystery shopping; one that partners with you to achieve optimal levels of guest satisfaction. We created our unique and highly effective approach to mystery shopping in order to provide your management team with accurate and timely feedback about the performance of your staff. In this way, your surveys become powerful training tools that immediately enhance the quality of your food and service.
Making Mystery Shopping Affordable!
In today's economy you cannot afford to lose your most important asset. Your guest!
69% Poor Service
13% Product Dissatisfaction
9% Competitive Reasons
6% Other friend"s bad experiences
3% Move away
Why do your guests leave? Studies show...
We understand how important these reports are to you and your team. We provide timely, accurate feedback in an unbiased manner. We have stream lined our month end reports to make your opportunities for improvement your focus.
Our Economy Promotion makes it affordable to look at your restaurants from your guest's point of view.
This is YOUR program, therefore we design forms to meet your needs.